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Log in problem

rebeldavid
rebeldavid
Community Member
in Memberships

I am attempting to log in to my 1password account and I get a message stating invalid secret key. I can't get the secret key without logging in, and I can log in without the secret key.

1Password Version: Not Provided
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Referrer: forum-search:I am attempting to log in to my account and I get a message stating invalid secret key.

Comments

  • Manaburner
    Manaburner
    Community Member

    Did you save your emergency kit somewhere? It containts the secret key

  • Ben
    Ben
    edited November 2017

    Hi @rebeldavid,

    If you have a 1Password.com subscription membership this guide should help. :)

    Find your Secret Key or Setup Code - 1Password Support

    If you don't have a membership then you don't have a Secret Key and would need to select the appropriate option from the welcome screen for your situation.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

    ref: BCA-74683-964

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