Frozen account even though I have a subscription through the App Store
When I opened up 1Password for desktop (), it said my account was frozen due to the subscription lapsing. The App Store says I already have a subscription starting today, but 1Password still says my account is frozen. What should I do?
1Password Version: 1Password Version 6.8.4 (684000) Mac App Store
Extension Version: Not Provided
OS Version: MacOS Sierra 10.12.6
Sync Type: Not Provided
Comments
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@tmunikar: Thanks for reaching out. I’m sorry for the confusion! If you setup the subscription separate from the 1Password.com account you're using, it won't be applied there. Please cancel it until that's straightened out:
https://support.apple.com/HT202039
Unfortunately we cannot discuss account and purchase details here on a public forum, but if you'll shoot us an email at support@1password.com from your account's registered email address we can help. Just use this code as the subject line:
[#QKI-64947-869]
That will connect it to our discussion here and notify me that you've sent it. Thanks in advance! :)
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