I have a password problem with a bank password.

At least a year ago the bank changed to a two step combination. First step a [user name] was filled by the database. Upon Enter followed by a second field came up with the password and on entry it opens the program. Now the [user name] is not filling in. Upon entry [user name] comes in blank, once I enter the [user name] and press enter the program opens. There is a long string following the URL:
https://cibng.ibanking-services.com/EamWeb/Account/Login.aspx?orgId=144_111102758&FIFID=111102758&brand=144_111102758&appId=CeB&FIORG=144

Thank You,

William Moore


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