eero Plus and 1Password

markbres

I signed up for Eero plus and would like to convert my existing 1Password acct to the Family account that comes with that service. How do I do that without losing my existing data? I've reached out to you via email and twitter and have not received a response.

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1Password Version: 4.6.2.626
Extension Version: 4.6.12.90
OS Version: Windows 10
Sync Type: Dropbox

bundtkate

@markbres: This is something we need to handle via e-mail, but I can definitely get you sorted out. Could you share the support ID you were sent when you e-mailed us? It should be included in the automated reply you received from our buddy BitBot. Drop that ID here and I'll hunt it down and get you instructions to get set up. :+1:

markbres

I haven’t received an ID today. I do have one from when I raised a ticket In 2014 - SAF-26945-457

AGAlumB

@markbres: Ah, that explains it. If you haven't received a Support ID from the BitBot autoresponder, we haven't received your email...which may be why you haven't received a response yet: we don't have any recent emails from you. :(

Please use our contact form here using the registered email address for your 1Password membership:

https://support.1password.com/contact-us/

Please let me know the Support ID you receive so I can get back to you quickly.

And anyone else with a similar issue can follow the instructions here:

eero Plus + 1Password

markbres

Following that link is how I got here. You seem to be throwing up a thicket of complexity to avoid answering my question.

Ben

We’re not trying to avoid you, but we cannot answer the question here in these public forums. Please contact us privately by selecting the email option on the page brenty mentioned, instead of the forum option.

Thanks!

ben

markbres

Done XYL-47332-729

Ben

Thanks @markbres! It looks like Laura has responded to your email. We’ll continue working with you there. :+1:

Ben