Bought the Standalone License & Account is still frozen
Hey,
i was first using the 1password app on my iphone (i did not set up an account at that time). I was using the app for a couple of years. Then i also wanted to use 1password on my mac. i created an account via iphone. downloaded the app on my mac via iphone.
now my trial is over. so i bought a standalone license your online store. i received the email with a download link to my license file and a download button for downloading the app.
what i have learned so far is that it is maybe a problem with the appstore app and your standalone license from agile bits. so i deleted the appstore version and installed 1password via download link.
but still i have no idea how i can activate my account via the license file you send me over. what i am supposed to do with this file?
Please help.
1Password Version: 6.8.4
Extension Version: Not Provided
OS Version: 10.12.6
Sync Type: Not Provided
Comments
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Licenses do not apply to accounts. A standalone license is a separate way of using 1Password from our 1Password.com Membership Service (accounts).
If you want to use a standalone license sans-account please see these instructions:
How to move your data to a standalone vault to use 1Password without an account
If you’d prefer to use a 1Password.com Membership account please write to us at
sales@1password.comfor a refund on your license, and instructions on setting up billing on your membership.You can read about the benefits of membership here:
What are the benefits of a 1Password membership?
I hope that helps! Thanks!
Ben
ref: RCN-37728-323
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