Password not working after update

Community Member

I just did the update with my 1Password. But now when I try to unlock the vault, it will not let me. This has never happened before. I unlock 1Password probably 20 times a day. I'm not sure what I'm doing wrong here.

Any suggestions as to how I can get back in?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Lars
    1Password Alumni

    Welcome to the forum, @randymckillop! Sorry it's under less-than-pleasurable circumstances for you -- let's see what we can do about that. You didn't provide any information about what kind of setup you have with 1Password, so it's a little difficult to say. If you can tell us what version of macOS or OS X you're using, and what version of 1Password you were on, and updated to, that would be helpful. Also, are you syncing your data via either a 1Password account or any of our third-party methods like Dropbox or iCloud? Did you change anything else? Thanks in advance for the additional clarification. In the meantime, you should check out these steps to see if you can get back into your 1Password data.

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