1Password not working on iOS

Andreas_HF
Andreas_HF
Community Member
in iOS

I am using an iPhone X with 1Password. I have been using it for about two weeks now, but about 10 days after creating my account, my phone got fully drained of power, and the app requested the Master Password. Which I typed in. It did not work. Tried typing it in slower, no success. Thought I might have typed in the wrong password, but discovered that 1Password worked on both my Chromebook and Windows Computer.
The Master Password works on both computers, but not on my iPhone.
Really strange...

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 11.1.1
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @Andreas_HF

    It sounds like you may have a Primary vault on the iPhone. When such a vault exists 1Password unlocks with the Master Password specific to that vault, instead of your 1Password.com password (which is what unlocks 1Password X and 1Password 6 for Windows). If you have access to all of your information on your computers I’d suggest uninstalling & reinstalling 1Password for iOS.

    Thanks.

    Ben

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