I cannot access with existing account

cherdsak

On December 3, I started trial period with subscription as monthly membership. It says, the subscription will be started on January 3.
Around December 7, I had to reset my iPhone and sent it to Apple Care for checking something, all information were deleted and cleaned.

Now today, I got my iPhone back, iOS is refreshed and I want to access with my existing account.

But problem I found is, I cannot login due to issue of "secret key" and I cannot do start over due to "email is exist".

I want to use this account with my main email address, please advise. Thx.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

cherdsak

And .... I remember "Master Password" but it seems that login page requires "Secret Key". I understand that I haven't get the secret yet in trial period.

Ben

Hi @cherdsak!

Thanks for taking the time to write in. We’d be happy to help. I’m going to send you an email in just a couple of moments here with some further instructions. We’ll continue the conversation by email. Thanks!

Ben

ref: ETW-29496-523