Forgot password for iphone app and cannot see how to reset it.

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stevefilkin
stevefilkin
Community Member
in iOS

Hi
Phone crashed and the fingerprint will not appear on the app. All my passwords are on this app (and there are loads) and I can't access them. Can anyone help?
Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @stevefilkin

    Thanks for taking the time to write in. Because your Master Password is what is used to encrypt your 1Password data it is not possible to ‘reset’ it (unless using a 1Password Families or 1Password Teams account, in which case another admin/organizer on the account may be able to help you).

    There are some tips that may help available here though:

    If you forgot your Master Password or you can't unlock 1Password

    I hope that helps!

    Ben

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