Long strings showing instead of vault names

sdg

I’m having an issue where for my teams account (I also have a vault synced via Dropbox) the vault names are not displaying properly. There’s a letter, a number, space dash space and then a long alphanumeric string. This comes on the heels of having had this issue a few days ago:
https://discussions.agilebits.com/discussion/comment/404087#Comment_404087

rickfillion

Hi @sdg,

I'm the guy you want to be talking to when such a thing happens. This means that the app doesn't have the keys needed to decrypt those vaults.

Would you mind emailing us at support@1password.com and including a diagnostics report? Follow the instructions on this page:
https://support.1password.com/diagnostics/

The diagnostics report will give me information on how things are setup, as well as log files about what's been going on that could lead to this. Include a link to this forum post in the email so that we know why it's coming in.

When you've emailed that to us, you should receive a reply pretty quickly from our auto-responder which will give you your support request id. Please post that here so that I can quickly find the email and start looking into this for you.

Rick

sdg

Hey there. Thanks for helping out on this. Forgot the link to the post in the submission, but here’s the case Id
KTQ-54876-695

Thanks.

Ben

Thanks @sdg. We receive your report and will be back with you soon.

Ben

ref: KTQ-54876-695