1Password Extension flashes in Firefox Quantum

aroland

I updated Firefox Quantum to 57.0.1 (64-bit) and 1Password Firefox extension icon started to flash. And it doesn't work either. When I call 1Password mini it indicates "Add Firefox Extension..." as if there was no extension installed.
I have found a newer version from Firefox Quantum (57.0.2). After installation the same error occured.
Anyone else with the same problem?

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1Password Version: 6.8.5
Extension Version: 4.6.12.90
OS Version: macOS Sierra 10.12.6
Sync Type: Not Provided

dalton

@aroland: Since you're already using the latest version of 1Password for Mac and the 1Password extension, can you try restarting your Mac as a next step? If that doesn't do the trick, I'd like to ask you to create a diagnostics report from your Mac using the following instructions:

How to send a 1Password diagnostics report

You'll want to send that diagnostics report to support+extension@agilebits.com.

Once you've sent the report, you should receive an automated response from us with a ticket ID. Please post that number here so we can keep an eye out for it. Once we review the diagnostics report, we'll hopefully have a better idea of what may be going on. :)

aroland

Dear DaltonD,

You have right. I restarted my Mac, and everything has improved. I should have begun with this process. Thanks!
Merry Xmas!

dalton

That's great to hear, @aroland! I'm glad restarting your Mac did the trick. Have a great day and don't hesitate to get in touch if you have any follow-up questions! :)

theironborn

I am also seeing this behavior, though I haven't rebooted yet.

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macOS: 10.13.2
Firefox: 59.0a1 (2017-12-23) (64-bit)
1Password 6: Version 6.8.5 (685004), AgileBits Store
Browser Extension: 4.6.12.90

ref: YCZ-37862-349

theironborn

Rebooting has not fixed it.

AGAlumB

@theironborn: Are you seeing the same thing with the stable version of Firefox? I had some issues with beta myself, so it may be affecting the alpha as well.

theironborn

I've seen no issues with stable. None in beta either (though I've used it far less) (58.0b12 (64-bit)).

ref: YCZ-37862-349

theironborn

And it seems Nightly 59.0a1 (2017-12-27) (64-bit) doesn't have the issue either. 59.0a1 (2017-12-23) definitely did though.

ref: YCZ-37862-349

jxpx777

While we do listen to bug reports about 1Password not working with a given build of pre-release browsers, we only declare support for the stable releases of Safari, Chrome, Firefox, and Opera because it's not uncommon for prerelease builds to have bugs that break things for a few days.

Specifically with regard to Firefox, they've been tinkering with some of their build process in ways that have caused some issues, e.g. Bug #1404956. This Nightly process, though, is exactly where these issues should be found and fixed. If you're using Nightly builds, it's a good idea to report bugs or unexpected behavior in Bugzilla. If you want more a stable release, then stick with channels closer to Stable. The continuum between stability and cutting edge features is a balance that you'll have to find for yourself.

Cheers!

--
Jamie Phelps
Code Wrangler @ AgileBits
Fort Worth, Texas

ref: YCZ-37862-349

scwtech

What about Firefox Developer Edition? Today the 1pw add-on stopped working. It's flashing between grey and white and does nothing when I click on it.

jxpx777

@scwtech There's currently a bug with Firefox Developer Edition's bundle identifier. We've been discussing this here in the forums, and you can follow this Mozilla bug to see when it should be resolved.

--
Jamie Phelps
Code Wrangler @ AgileBits
Fort Worth, Texas