Autofill not working on the following websites:

nosrati

Hi,

the login fields are not filled out automatically on "https://support.zattoo.com/hc/de/signin" and "https://support.ecotechmarine.com/hc/en-us" and on "https://www.shpock.com/my/signup/" are chosen the wrong fields for login data but the fields of registration are taken.

Best Regards,
A.N.

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1Password Version: 6.8.5
Extension Version: 4.6.12
OS Version: OSX 10.13.2
Sync Type: iCloud

AGAlumB

@nosrati: Thanks for getting in touch! How awful! I'm definitely seeing what you mean with this one:

https://www.shpock.com/my/signup/

But with these two I'm not having any trouble saving and filling a login with 1Password:

https://support.zattoo.com/hc/de/signin
https://support.ecotechmarine.com/hc/en-us

In many cases manually saving a new login for the site will allow 1Password to save additional information from the form to fill better. Just try these steps to save the login manually:

1. Navigate to the website
2. Enter your login credentials
3. Click the 'keyhole' icon to bring up the extension
4. Click the 'gear' icon for Settings
5. Click Save New Login
6. Give it a name and Save
7. Close the webpage and select your new login from the extension to have 1Password Go & Fill
8. Submit the form manually if you have autosubmit disabled

Let me know if that helps with those!

nosrati

Great, it worked wonderfully!
But the problem with the page "https://www.shpock.com/my/signup/" still exists.

Thanks,
A.N.

nosrati

but just realize that not working on iPhone with autofill.

AGAlumB

@nosrati: Glad we're on the same page with those two at least. Unfortunately the URLs you provided are loading the login page from an iframe, and it is not possible for extensions, including 1Password, to access those on iOS. Not sure why they're doing that, as it also masks the real login URL from the user so you can't tell which site you're actually filling into. However, these seems to work better:

https://zattoo.zendesk.com/auth/v2/login/signin?return_to=https://support.zattoo.com/hc/de/signin&theme=hc&locale=8&brand_id=3189426&auth_origin=3189426,true,true

https://ecotechmarine.zendesk.com/auth/v2/login/signin?return_to=https://support.ecotechmarine.com/hc/en-us&theme=hc&locale=1&brand_id=186284&auth_origin=186284,true,true

Regarding the third one, they've made their login form actually part of the signup form there, and the exact same fields are used there twice, so there's no good way for 1Password to know the difference and what should be filled. I've filed an issue for this though and we'll see if there's a way we can work around that. Thanks for bringing this up! :)

ref: opxi-52

nosrati

Many thanks for the support :+1:

AGAlumB

Sure thing! We're here if you need us. :chuffed: