1Password Crashes on iPad Mini4 after login.

tommen
tommen
Community Member
in iOS

This happens more than half the time I log in. No active conversation on this that I see. Thanks Tom

1Password Version: 7.0.4
Extension Version: Not Provided
OS Version: iOS 1.2.1
Sync Type: Not Provided
Referrer: forum-search:1Password Crashes on iPad Mini4 after login

Comments

  • Ben
    Ben

    Hi @tommen

    I’m sorry to hear about the trouble. If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:

    1Password 7 for iOS - iTunes App Store

    If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/85245/
    as well as your forum handle.

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Thanks!

    Ben

  • tommen
    tommen
    Community Member

    Thanks Ben. I'll put it together and get back to you as per your directions.
    Happy days.
    Regards, Tom

  • Ben
    Ben

    Thanks Tom! :)

    Ben

  • tommen
    tommen
    Community Member

    Hello Ben,
    I followed instructions. The sync gathered a lot of data but nothing with <1Password>.
    Tom

  • Ben
    Ben

    Tom,

    Thanks for the update. That would seem to indicate that 1Password isn’t actually crashing. Could you please elaborate about what happens?

    Please let us know.

    Ben

  • tommen
    tommen
    Community Member

    Hi Ben,
    So I boot up 1Pass on my iPad Mini2 ( I had thought it was an iPad4). I log in (either with or without an Apatronix keyboard) . . . the app opens up and then within about 5 seconds shuts down. As I said about half the time. It usually works the second time I log in.
    Tom

  • Ben
    Ben

    Thanks Tom. Next time this happens I'd like to ask you to create a diagnostics report from your iPad:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/406702#Comment_406702
    • Your forum username: tommen

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.