Mortal sin on password? I got used to using my fingerprint and now am being asked for password
I got complacent and just used fingerprint not the password for months. Now am being asked for password with no drop down fingerprint option. Can I get fingerprint option back or am i sunk?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Password
Comments
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@jcc007: I'm not sure I'd call it a "sin", but certainly that's not good news, as you've had 1Password encrypt your data with that Master Password and it's therefore absolutely necessary to decrypt it again. Typically this happens because of the way you've setup the app to require the Master Password periodically, or when updating iOS since — much like with your device passcode — Touch ID will be disabled until you enter it after that.
(Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out. I look forward to hearing back from you!
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