IOS app purchase in 2014 now not working
I purchased IOS app 1password in 2014-15 and used on 5S and 6S. Just bought Iphone X yesterday and restored from cloud. Everything on the phone migrated including 1password icon, but 1password wont open and is now showing me the "New to 1Password?" page with start my free trial, 1 password.com icloud etc. I paid for this app in full years ago and need help restoring the information stored on the 1password app purchased through apple app store in 2014. Could use some help. Thank you.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@msmith: Thanks for reaching out. I’m sorry for the confusion! Unfortunately we won't be able to recover your data, as we never have access to it. If you don't have it stored anywhere else, you will need to start over. There just isn't any way around that. But if you'll let me know what you have to work with, I'll be happy to help walk you through things.
Did you backup your 1Password data at some point?
https://support.1password.com/backups/?ios#you-can-also-create-and-restore-backups-of-local-vaults
Did you copy it to other devices, or sync it somewhere?
https://support.1password.com/sync-options/
Let me know and we'll go from there.
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