ChromeBook: chrome browser extention keeps telling me that it's looking for 1Password Helper..

dhdavidhong
dhdavidhong
Community Member
edited January 2018 in 1Password in the Browser

_"Looking for the 1Password helper
The 1Password helper must be running for the extension to work properly.

Couldn’t connect to 1Password
Either the helper is not running, or something is preventing it from communicating with the 1Password browser extension. Follow the simple steps on our support site or contact us."_

1Password used to work but recently (a few weeks ago) it started to show that message and I am not able to use it.

Please help.

1Password Version: Not Provided
Extension Version: 4.6.12.90
OS Version: 63.0.3239.116 (32-bit)
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @dhdavidhong: Thanks for reaching out. I’m sorry for the confusion! You've installed the 1Password extension that works with the native Mac and Windows apps. Please uninstall that, and then install 1Password X instead, as that will work on Chrome OS:

    Get to know 1Password X

    I hope this helps. Be sure to let me know if you have any other questions at all! :)

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