Family members vs. Guests

Mr. Laser Beam

Two questions about this:

• 1P Family accounts allow for five family members per account. The support page says that five guests are allowed. This doesn't mean both, does it? Five family members and five guests? Meaning, there's five people attached to the account, each of which can be either a family member OR a guest?

• Is it possible to convert a guest to a family member (or the reverse)?

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Lars

@Mr. Laser Beam

1P Family accounts allow for five family members per account. The support page says that five guests are allowed. This doesn't mean both, does it?

You are allowed five family members AND five guests.

Five family members and five guests?

Exactly. You can have five total family members, and up to five additional simultaneous guests.

Is it possible to convert a guest to a family member (or the reverse)?

Not easily, so it's best to think about how you'd like to invite someone before you do it. Family members get their own Personal vault which not even you as the Owner can access, plus they get access to the family-wide Shared vault. Guests do not get their own Personal vault, nor access to the Shared vault -- instead, they get access to only a single vault, which you determine on a per-guest basis. It could be the Shared vault, or it could be some other vault that you create and designate specifically for that guest, for however long they're a a guest.

If you've already got people invited as Family members whom you'd like to have as Guests instead (or vice-versa), let us know and we'll tell you how to go about it.

skippingrock

I'm thinking for going from a Guest or Family account to the other you could do the following.

1. Send them an invite for the other type of account before you delete the original account;
2. Give the user's new account type access to any of the shared vaults you want the user to maintain under the new account;
3. Create a new vault;
4. Give access to the new vault to both the guest and family accounts of the same user;
5. Have the user move all of the passwords and data that they want to keep into the new vault (if you're going from Family to Guest make sure they copy from their personal vault to the new vault);
6. Once the transfer is done, remove the original user account's access to the new vault;
7. Have the user go into the new account to confirm that everything is there in the new vault;
8. Delete the user's old account.

Jacob

Thansk @skippingrock! That's a good way of doing things :)