Wlan Sync - when secret code is entered to iPhone the app quits

yannisp

Hello,
I just switched to iPhone X, installed the 1password app and tried to sync via Wlan with my PC (Windows 10). When I enter the code and click next in order to sync for the first time, the app quits. Have tried several times after quiting both apps in my PC and iPhone. I also deleted the app and reinstalled it ... no succes. Any help would be much appreciated.

iPhone X
PC Windows 10 (1 password 4.6.2.626)

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1Password Version: 1password for iPhone X,1Pass 4.6.2.626 for windows
Extension Version: Not Provided
OS Version: iOS 11.2
Sync Type: WLAN

AGAlumB

@yannisp: Thanks for reaching out. I’m sorry for the trouble! Can you give me a few more details? You've posted this in the iOS category of the forum, but it sounds like you're referring to the app quitting on Windows, and have provided only its version. Please let me know the exact details, as well as the exact OS and 1Password versions you're using on all devices involved. Also, be sure to follow this guide, as it may help narrow down the cause:

If you’re having trouble using the WLAN server

Let me know what you find. I look forward to hearing back from you!

yannisp

@brenty: Thank you for taking the time to help me. I posted in the iOS section because it is the iOs app that quits once I enter the secret code in order to sync.
OS version: 11.2
iPhone X
1 password iOS version 7.0.4
PC - OS Windows 10
1 password windows version 4.6.2.626

AGAlumB

@yannisp: Thanks for clarifying. That's kind of what I thought at first, but it wasn't clear to me.

If you're still having trouble, the best thing to do will be to go to 1Password for iOS Settings > Advanced > Diagnostics > Log Settings, enable App, Sync, and WLAN Sync. That should get us some additional information about where things are stopping. Then, after you restart your devices and reproduce the same issue, generate a diagnostic report for each device so we can look at the logs to determine exactly what is happening.

https://support.1password.com/diagnostics/

Please send it to support@agilebits.com
Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

ref: IRN-19545-147

yannisp

@brenty It was the firewall that was causing the problem. Once I disabled it, everything went smoothly. I should have read the troublesouting page related to Wlan syncing before posting. Thank you for the support :-)

Lars

@yannisp On behalf of brenty you're quite welcome! Glad he was able to help you figure out the problem. If you run into any other issues of that nature, that troubleshooting guide is indeed quite effective in most cases. Have a great weekend! :)