I can't get 1password to sync with my iPad (11.2.1)

kate_lorenz
kate_lorenz
Community Member

I installed 1password app as your site indicates, scanned the barcode and entered master password. I followed the "start using the IOS extension" but while I see the vault listed once I select the 1password icon while searching safari, my vaults (I set up various shared vaults to organize by names) don't contain any of the logins!

Are there settings that must be changed somewhere?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I can't figure out how to get my 1password working on my ipad

Comments

  • darrenNZ
    darrenNZ
    Community Member

    Please provide the following information.

    • 1Password Version
    • Extension Version
    • OS Version
    • Sync Type
  • kate_lorenz
    kate_lorenz
    Community Member

    Version 7.0.4 OS version 11.2.1 . I just downloaded 1password apps to laptop and iPad yesterday. I'm not sure how to tell what my extension version is, or my sync type?

  • AGAlumB
    AGAlumB
    1Password Alumni

    @kate_lorenz: Sorry for the confusion there! With 1Password for iOS, there is no separate extension version. But you can find your sync settings in 1Password Settings > Sync.

    However, I don't think that matters in this case. It sounds to me from your description that you're not seeing any logins because you don't have any saved for the webpage you're on when you've opened the extension. 1Password will only show you logins matching the current website, so you'll need to navigate to one first before you can use the extension to fill there.

    I hope this helps. Be sure to let me know if you have any other questions! :)

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