IOS APP crash using WLAN Server [IOS APP 7.0.4 IOS 11.2 MacOS 10.13.2 MacOS APP 1Password 6.8.5]

golucid
golucid
Community Member
in iOS

Hi. I am using IOS APP 7.0.4 IOS 11.2 MacOS 10.13.2 and MacOS APP 1Password 6.8.5. Today, when I went to sync the 1Password APP 7.0.4 with my MacOS APP 1Password 6.8.5 the IOS APP simply crashes. I first tried rebooting the iPhone 8 Plus with the same result. I then did a hard reboot with the same result. I then deleted the app off the IOS device and reinstalled the APP with the same result. I then did a complete device erase and set up as a new phone [I did not restore] and then 're-downloaded' the IOS APP and attempted to sync using WLAN and the same result happens, it just crashes.

Any suggestions at this point? I think I have covered all scenarios of attempting to install the IOS APP and sync via WLAN Server.

Thanks,

David

Product Environment Details:

MacBook Pro Touch Bar + MacOS 10.13.2 + MacOS APP 1Password 6.8.5
iPhone 8 Plus IOS 11.2 + IOS APP 7.0.4

1Password Version: 6.85 and 7.0.4
Extension Version: 4.6.12
OS Version: 10.13.2
Sync Type: WLAN
Referrer: forum-search:ios app crash

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @golucid: Thanks for reaching out. I’m sorry for the trouble! I wonder if you have a firewall or something similar interfering. Please follow the steps in this guide, as they'll help narrow down the problem:

    If you’re having trouble using the WLAN server

    If you're still having problems, the best thing to do will be to go to 1Password for iOS Settings > Advanced > Diagnostics > Log Settings, enable App, Sync, and WLAN Sync. That should get us some additional information about where things are stopping. Then, after you restart your devices and reproduce the same issue, generate a diagnostic report for each device so we can look at the logs to determine exactly what is happening:

    https://support.1password.com/diagnostics/

    Please send it to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:

    [#XPL-57998-547]

    If you’re reading this and you are not golucid, this Support ID is for golucid only. Please ask us for your own if you also need help.

    This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

    ref: XPL-57998-547

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