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Moving from 1Password6 app to subscription... and weird 1password iCloud sync error

careyhouston
careyhouston
Community Member
edited January 2018 in Memberships

Hi all. I currently have 1Password6 app (purchased on App Store) on my Mac, iPhone and iPad. Just recently got a new Mac and iPhone, and moved 1password to sync using iCloud instead of Dropbox. Two problems:

  1. 1password6 vaults now are empty on tablet and phone. No big deal, I thought, as I'd probably prefer to move to subscription anyway... but the online instructions for how to do that don't seem to work for me. Since I bought the app on the App Store, I don't have a secret key. When I use my email and enter the master password, it doesn't work. I submitted an email support ticket requesting license key on Jan 2 and have had no response yet. So I"m stuck.

Happy to upgrade to the subscription plan, but want to make that not a manual process. If it's manual, I may as well look at other password managers...

How can I:
Buy the subscription plan, and move my current vault from 1password6 app to the new subscription?

  1. Now every time I try to use the browser extension, I get a message that I have to RE-log in to iCloud (despite that my setting is set to "keep me logged in". Not a massive deal in the near term, but if I can't get rid of this, it's not workable longer term.

I'm guessing a user error but can't find solutions... please help.

thanks!


1Password Version: 6.8.4 0001
_Extension Version:
Not Provided
OS Version: Mac OS Sierra 10.12.6
Sync Type: Recently moved to iCloud sync

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