I can't access the 1password app on new phone - have forgotten password. How do I reset/fix?

collinco
collinco
Community Member
in iOS

I have been using my fingerprint to access 1password on my old iPhone for a long time now and I think I must have a different password for the iPhone app than I have for my mac application. When I migrated to my new iPhone X, I can't use the fingerprint and must type in the password. My password I use for my mac app doesn't work on the phone. At this point, I have no idea what the other password might be. Should I just uninstall and reinstall?

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Referrer: forum-search:Password won't work on new iphone

Comments

  • collinco
    collinco
    Community Member

    My iPhone X is on IOS 11.1.2
    I can't tell what version of 1password I have, as I can't access it.

  • collinco
    collinco
    Community Member

    I uninstalled and reinstalled and it's all working now.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks for letting us know! Glad to hear that you were able to get things setup, but be sure to let us know if you have any questions. Cheers! :)

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