"Error Listing Keychains" while sync new iOS device with Dropbox

muzicn
muzicn
Community Member
in iOS

I was using iPassword 3 for a while and recently upgrade to latest 1Password 6 on Mac moved to team's iPassword.com. I want to keep my old standalone Primary vault for my own passwords so I can still have them if team's account's was discontinued. The old primary vault works fine on my Mac but I'm having problem to enable syncing this Primary vault to my new iPhone device.

This is what I did:

1) Sign in the 1Password app on my new iPhone device with 1Password.com account (invited by the team)
2) Enable standalone vault in Settings
3) Select to sync with Dropbox and connect to my Dropbox account
4) It shows "Error Listing Keychains" after searching for 1Password data in Dropbox

The 1Password app version on my iPhone is 7.0.4 and I'm pretty sure it's connected to the right dropbox account and there's agilekeychain file there.

May I know what is wrong here?

Thanks!

1Password Version: 7.0.4
Extension Version: Not Provided
OS Version: iOS 11.2.1
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @muzicn

    I’m sorry to hear about the trouble. We’ve compiled all of the troubleshooting steps that we’re aware of regarding syncing via Dropbox in this guide:

    If you're having trouble syncing with Dropbox

    Please run through each of the steps in the guide (you can stop when sync starts working). I hope that helps!

    Ben

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