have 1 password but not being recognized on iPhone app

ungarbru
ungarbru
Community Member
in iOS

Have 1 password for years and I am recognized and use it on my Macbook Pro and iPad. Yesterday, it stopped recognizing me on my iPhone and can not access it on the iPhone any more

1Password Version: 6.6.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Have 1 password and recognized on my Macbook Pro and iPad pro but I not on iPhone app

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited January 2018

    @ungarbru: Thanks for reaching out. Can you tell me what you mean by this?

    it stopped recognizing me on my iPhone

    If you're having trouble with your Master Password, (un)fortunately that isn't something we can help with: AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out. I look forward to hearing back from you!

    ref: PKR-34264-439

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