I'm having a problem synching my iPhone with 1Password

cliffordhunte
cliffordhunte
Community Member
in iOS

I set up my 1Password account the other day and synced all of my devices with it. Everything was working fine. Today, I changed the e-mail address associated with the account, in order to keep everything separate from my other e-mails. Now, I can't seem to login to 1Password from my iPhone. (I had no problem logging in prior to changing the e-mail address.) I even deleted the app from the phone and reinstalled it, then scanned the account details using the phone. But I still can't log in using either address. Perhaps the phone has stored my old e-mail address and thus the account info no longer matches? Please assist.

1Password Version: 7.0.5 (ios)
Extension Version: Not Provided
OS Version: ios 11.2.2
Sync Type: Not Provided
Referrer: forum-search:Problem synching my iPhone with 1Password

Comments

  • Ben
    Ben

    Hi @cliffordhunte

    Thanks for taking the time to write in. Could you please try logging into https://signin.1Password.com/ from a web browser and then generate a new Emergency Kit? Please try signing in to 1Password on the iPhone by scanning the QR code on the new Emergency Kit, and entering your Master Password (the same one you use to sign in to the 1Password.com website).

    Please let us know how that turns out. :)

    Ben

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