1Password won't upgrade on my two iMacs, roughly since High Sierra or maybe before.

dgillman
dgillman
Community Member
in Mac
  1. I click Check for Updates.
  2. I get the Software Update dialog.
  3. I click Download Update
  4. The update downloads.
  5. I click Update and Relaunch.
  6. At first the dialog says "Extracting archive..." then it repeats step 4, re-downloading the update. Infinite loop.

1Password Version: 6.7.1
Extension Version: 4.6.12.90
OS Version: OS X 10.13.2
Sync Type: Not Provided
Referrer: forum-search:1password won't upgrade

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @dgillman: Thanks for reaching out. I’m sorry for the trouble! It sounds like something may be damaged there — either the 1Password app on your Mac, or the macOS Archive Utility which should be extracting the new version. Please try the following:

    1. Drag any copies of 1Password to the Trash — DO NOT use a "cleaner" app!
    2. Restart your Mac
    3. Install a fresh copy from our website: https://1password.com/downloads/

    Let me know how it turns out! :)

  • dgillman
    dgillman
    Community Member

    brenty,

    I finally got around to this, and it worked.

    Thanks!

    David

  • AGAlumB
    AGAlumB
    1Password Alumni

    Excellent! Thanks for the update. I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

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