'Can't import item'?

mgrad92

I tried using the Share menu to iMessage my daughter a login from my vault so she could import it into hers. When she tapped the long link on her phone, tho', the 1Password app launched and showed a 'Can't import item' permissions error. What are we doing wrong?

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1Password Version: 7.0.5 (iOS app)
Extension Version: N/A
OS Version: iOS 11.2.5
Sync Type: Dropbox

Ben

Hi @mgrad92

What type of item is the one in question? It doesn’t appear your daughter has the Pro features for 1Password for iOS and so she will not be able to create/import items that belong to categories exclusive to Pro features customers.

Ben

mgrad92

Thanks, Ben. It's just a login (sorry — must've forgotten to mention that). I honestly don't know whether she has Pro features. A login seems like a pretty fundamental category, tho'. This makes me wonder if import itself is a feature only available to Pro customers.

Lars

@mgrad92 - here's the list of Pro features for 1Password for iOS, in case you're interested in the full run-down. I'm not quite sure why your daughter would get that message. Was it a login item with perhaps TOTP (2FA) as part of it?

mgrad92

Hi, Lars. No, it was just a Netflix login — username/password only. And I found out today that it's happened every time I've used iMessage to share something from 1Password (tho' I have no way to go back and re-create what those have been).

Ben

Thanks @mgrad92 for the additional info. So:

1. It appears your daughter does not have the Pro features, but that shouldn’t matter.
2. We have a bug filed (OPI-4400) to track this issue. It is not expected behavior.
3. Unlocking 1Password BEFORE trying to import the item, and having Lock on Exit disabled (so 1Password can remain unlocked while in the Messages app) appears to be a possible workaround.

Please give that a try and let us know how it turns out. :)

Ben

ref: OPI-4400

mgrad92

Thanks, Ben! I’ve sent that to her to try — I’ll let you know what I hear back. She’s away at college and pretty busy, tho’, so I don’t know when she’ll have time to troubleshoot.

Lars

@mgrad92 - Sounds good -- let us know how/if that workaround goes. And keep an eye on the updates for 1Password for iOS, fixes for bugs are usually in the release notes. Thanks for your patience.

kclarke2000

My wife got the same error today, she is running Pro see attached.

mgrad92

(A brief, unhelpful update: My daughter's been bogged down with practices, classes and the flu, so I've got no word yet on whether that workaround works.)

Ben

@kclarke2000

Please see this post:

https://discussions.agilebits.com/discussion/comment/411105/#Comment_411105

Thanks!

Ben

Ben

@mgrad92

Thanks for the update. Please let us know when you know more.

Ben