Standalone 1Password App is not opening in my MAC

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rsouza1
rsouza1
Community Member

I'm a long-time user of 1Password, but I am having some trouble recently.
This is the message I'm getting when I click on the 1Password icon in my MAC:
"1Password failed to connect to 1Password mini
Please quit 1Password and start it again."
Unfortunately, I tried it again, even after rebooting the computer, and no luck.

I'm also interested in migrating to the membership account, can you help me with that?
Do I need to fix this problem with the app on MAC first? My app on Iphone is working fine (and now it's ithe only device with all passwords fully updated). I'm not sure which version I have installed, is there a way to check?

Thanks,
Rafael.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS version 10.12.6
Sync Type: Not Provided
Referrer: forum-search:standalone 1password app not opening in MAC

Comments

  • Lars
    Lars
    1Password Alumni
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    Welcome to the forum, @rsouza1! My first suggestion for you is to follow these instructions to see if you can get your connection to the mini working again. Let us know if that works for you. If not, we'll probably want to move this conversation to email so we can get some more details about your specific setup that shouldn't be shared in this public forum. Let's make sure we get this issue resolved before we discuss moving to a 1Password membership.

This discussion has been closed.