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App for iOS and account

ondrejsmida
ondrejsmida
Community Member
edited January 2018 in Memberships

Hello,

I have year long membership, I can log into app via TouchID but it seems I am not logged under any account and I cannot log on my Mac. Problem is I forgot the password I used and I don't know how to reset it. Can you please help me with that and maybe point out if I am missing something?

Thank you in advance

Comments

  • Ben
    Ben

    Hi @ondrejsmida

    Could you please double check in the iOS app under Settings > 1Password Accounts and see if any are listed there? Are you able to log in to your account at https://my.1password.com/ ?

    The Master Passwords for individual accounts cannot be reset, but if you do confirm you’re unable to log in please send us an email to support@agilebits.com and we’ll let you know what the options are. When you send the email you’ll get an automatic response back from BitBot with a Support ID. Please post that Support ID here.

    Please let us know. :)

    Ben

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