1Password crashes, but error message flashes by too fast to report on Android OS 7.0

jmv
jmv
Community Member
edited January 2018 in Android

On a new install of 1password I am trying to attach to an existing password vault. When I click on sync it gives me an error message stating that I should report the error but the application never provides an error message or instructions on how to provide the report.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 7.0
Sync Type: Local Storage

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jmv: Thanks for reaching out. I’m sorry for the trouble! It sounds like the data may be corrupt. Maybe you'd be able to get a video of the error and freeze it on the frame to grab the error. We're not seeing that you've sent any crash reports though. Are you able to open the vault on a computer? There may be a way to repair it and sync it over again. Let me know what you have to work with.

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