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No response to my email request for help.

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hlnurse
hlnurse
Community Member
in Memberships

I contacted 1Password a week ago by support email about cancelling my account, and have not heard back. I understand you can't discuss this on the forum. I would like to resolve this matter. #GEX-92114-649 Thanks

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @hlnurse: Greg replied to you via email almost exactly a week ago, but never heard back. Are you unable to receive our replies? Have you checked your spam folder? I'll resend his message here momentarily, but if you're not able to receive email there won't be much we can do, as we're not going to discuss private account details here on a public forum. :(

    ref: GEX-92114-649

  • hlnurse
    hlnurse
    Community Member
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    Thank you, I received your email with Greg’s response attached. I will follow up. My faith has been restored.

  • Greg
    Greg
    1Password Alumni
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    Hi @hlnurse,

    I am really sorry for this situation! For some reason my email got lost on its way to you. You did the right thing by reaching out once again, so let's resolve your issue via email. Thank you! :+1:

    Cheers,
    Greg

This discussion has been closed.