Changed fingerprints; unable to unlock with Touch ID [iOS 11.3 beta problem]

System
System
edited February 2018 in iOS
This discussion was created from comments split from: App no longer showing Touch ID option to login (didn't change setting), Master Password not working.

Comments

  • acro
    acro
    Community Member

    Hello, I have iphone7 iOS 11.3! 1Pasword unlocks many times only with the main password, occasionally message: TouchID changed fingerprints, enter the main password !! Still over, nothing will help!
    Purchased at Apple Store.

  • Ben
    Ben

    Hi @acro,

    To clarify: you have not changed your fingerprints, but 1Password is showing a message indicating it has detected that you have? And then you are unable to unlock 1Password with Touch ID?

    If that is the case I’d recommend trying the following:

    • Disable Touch ID in 1Password
    • Disable Touch ID on the device and remove all fingerprints
    • Re-enable Touch ID on the device and re-establish your fingerprints
    • Re-enable Touch ID in 1Password

    Thanks.

    Ben

  • acro
    acro
    Community Member

    Does not work. The experiment was four times, still the same message. Unfortunately.

  • Ben
    Ben

    Thanks @acro. This appears to be an issue with the iOS 11.3 beta. For now we’d recommend reverting to iOS 11.2 stable. Hopefully this will be fixed up before 11.3 is released.

    Ben

This discussion has been closed.