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Do suspended users count toward total?

davehannon
davehannon
Community Member
in Memberships

If I have a subscription for 15 users, and I have 18 users, but 3 of them are suspended, am I still within my 15 user limit?

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Referrer: forum-search:suspended

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @davehannon: Thanks for getting in touch! Suspended users are still part of the plan. You'll need to delete them in order for them to not be part of the plan, and therefore billed. I hope this helps. Be sure to let me know if you have any other questions! :)

  • davehannon
    davehannon
    Community Member

    Thanks. Very helpful.

  • Lars
    Lars
    1Password Alumni

    @davehannon - on behalf of brenty, (who's enjoying some much-needed time off!) you're quite welcome. Glad he was able to assist, and let us know if you have any other questions or issues. Cheers!

This discussion has been closed.