Deleted Family account [resolving issue through email]

Olgierd
Olgierd
Community Member
edited February 2018 in Families

Hi Team,

I am using your service and had a Personal account until yesterday. I switched to a Family account yesterday and later on decided to go back to Personal. I presumed that once I will confirm the "Family account" deletion - my personal account still will be available. To my surprise - I could no longer logon to the service, getting information my account was deleted. Could you help me? Can my personal account could be restored?
I have placed the same query through email yesterday, but since then no response( cases numbers #QZH-72817-856 and #USB-11425-217).

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Comments

  • sjk
    sjk
    1Password Alumni

    Welcome to the forum, @Olgierd.

    Thanks for posting the support ticket IDs here and sorry for the delay. I see you've received a few replies from us through email about this issue so we'll keep the conversation going there. Cheers! :)

    ref: USB-11425-217

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