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Double billing?

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billybnyc
billybnyc
Community Member
in Memberships

It says my account is frozen & that you want a monthly fee, but I paid for a year in Aug 2017. Please explain.

1Password Version: 6.8.6
Extension Version: Not Provided
OS Version: os 10.12
Sync Type: icloud

Comments

  • Ben
    Ben
    Options

    Hi @billybnyc,

    I’m sorry to hear about the trouble. We’d be happy to help. We’re unable to deal with specific account issues via the public forums, but if you could please email us from the email address associated with your account we can take a look. Please send us an email with the details to support@1password.com. When you do you’ll get an automated reply back from BitBot with a support ID. Please post that ID here.

    Thanks!

    Ben

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