trying to add 1Password account to computer and receive "request timed out" error
Hi, I am adding my new Family 1Password account to my computer and after a long wait I receive "The request timed out." error. I already had 1Password installed as have been user for many years and both it and OS X are up to date (Sierra). I have rebooted my computer and internet modem and it still fails. All other internet access is working fine, as is my current 1Password syncing with dropbox.
1Password Version: 6.8.6
Extension Version: Not Provided
OS Version: OS X 10.12.6
Sync Type: dropbox
Referrer: forum-search:request timed out when adding account
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I should also add that I am able to login to the 1Password account from the browser (chrome) with no errors or delay.
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Hi @richard_tmc,
That’s a bit strange. Are you using any network traffic monitoring/blocking tools such as Little Snitch? Could you please try logging in again and if the error persists please send us a diagnostics report just after getting the error:
I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/86510/ - Your forum username:
richard_tmc
That way we can "connect the dots" when we see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once we see the diagnostics we'll be able to better assist you. Thanks very much!
Ben
0 - A link to this thread:
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Support ID #TWG-61687-162
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@richard_tmc - Thanks, one of us will be with you shortly. :)
ref: TWG-61687-162
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I tried it on the next day and managed to add the account.
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