Changed iPhone 5 to galaxy note 8

judyann
judyann
Community Member
in Android

Order no 15440614 date 20160615
I transferred all my data and apps from my iPhone to new galaxy but keep getting message that the trial will end. How do I switch my present licence to the Galaxy? Or do I have to purchase another separate licence to use 1 password on my android? Please help, I have spent do much time trying to find this information

Comments

  • peri
    peri

    Hi @judyann. Thanks for reaching out!

    1Password is licensed separately on mobile platforms, so your purchase of Pro features on iOS won't transfer over to Android. Because of how the Play Store is designed, we are not able to bundle the premium features on Android with 1Password on other platforms. The in-app purchase is handled directly through the Play Store and is linked to your Google account. Likewise, the iOS purchase is handled through Apple and linked to your Apple ID. Unfortunately, since the sales are handled through Google and Apple respectively, we are unable to transfer licenses.

    If your iOS license was purchased within the last 90 days, however, you may be able to get a refund through Apple. https://www.apple.com/support/itunes/contact/

    We've also recently introduced a new service, 1Password accounts. With an account subscription, the Pro features and client apps are unlocked for all of your devices, and all major upgrades are covered too. You can sign up for a free trial if you like:
    https://1password.com/sign-up/

    I hope that clarifies things a bit! Please let us know if you have any other questions.

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