Have a Family License but no Account so I can't add a new computer without Secret Key?

mooosed
mooosed
Community Member
in Families

I have a family license bought in 2014 used on Mac, IOS and windows 10. I bought a new windows 10 laptop and cannot get 1 password authorized on the laptop. It keeps asking for my account and the Secret Key. I checked if there is a account for my email address with your web tool and there is not. I have no record of a secret key. My license was resent to me via email by the website. Do I have to sign up for an account now to authorize another computer? Or is there another way?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rickfillion
    rickfillion
    edited February 2018

    Hi @mooosed,

    Thanks for being a user for as long as you have been. In order to use your existing license on Windows, you'll need to use 1Password version 4. 1Password version 6 requires a 1Password.com account, and so you wouldn't be able to use it without creating an account there. If you haven't read up on 1Password.com accounts, now would be a great time to look into them. There's a lot of great benefits to using them.

    Rick

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