Help with dropbox sync problem
Hi,
I have been using 1Password on my Mac, iPhone and iPad for a while now. I sync all of them using Dropbox.
This has been working great until today when I realise that my iPad 1password as 320 entries, whereas my iPhone and Mac has 400 entries. It is really odd, and all devices seem to be synchronising properly.
I tried to delete my iPad app and reinstalling it, and re-set up my Dropbox Sync. However, there is still a discrepancy with the number of entries.
Please help.
1Password Version: 6.8.6
Extension Version: Not Provided
OS Version: 10.13.13
Sync Type: Dropbox
Comments
-
Hi @benzene200
Thanks for taking the time to write in. Are you able to identify any items that are present on one device, but not another? Or is it possible that all items are present and it is the item counts that are inaccurate? If you add a new item on one of the devices does it appear on all of the others?
Please let us know the answer to each of the above questions.
Thanks.
Ben
0 -
Hi @Ben
I have tried to troubleshoot by creating a secure note in my iPhone, and this syncs okay to my iPad.
However, when I check, there is still the same discrepancy between the number of entries between my iPad and my iPhone / Mac.
0 -
@benzene200: Good to know. Can you answer Ben's question?
Are you able to identify any items that are present on one device, but not another?
If not, it sounds like there's just an issue with the item count on one of your devices.
0 -
Yes. There are entries that are missing in the iPad. But they are present in my iPhone and Mac. This is what alerted me that something was amiss.
0 -
Okay, thanks for that information. In that case my best recommendation would be to go through the steps outlined here:
If you're having trouble syncing with Dropbox
Ben
0
