Unable to login to 1password family account on the web after deleting and re-inviting user
Hi guys,
Not sure if this is a known issue but I have been unable to login to the family web portal since I had asked my family organiser to delete and then re-invite my e-mail.
It simply says "Cannot sign in. User is deleted." We checked that my user is not deleted in the family account. In fact, I am able to login to the family account via the windows desktop app and iOS app.
Is there something we can do to resolve this problem?
Thanks!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@Quinton - are you certain you're using the correct URL to attempt login? There are only a few things that must be correct for an account to be signed-into successfully. They are:
- URL (usually not an issue, but if you belong to more than one account, it might be) - Individual accounts will be https://my.1password.com and 1Password Families or 1Password Teams accounts will have the chosen name in place of "my."
- email address you initially registered using -- might want to check this if you have multiple email addresses
- Master Password
- Secret Key
The last two should not give you the kind of error message you're seeing; they should fail with "Cannot sign in. Your email address, Secret Key, or Master Password is incorrect."
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@Quinton: Do you maybe already have Chrome authorized with the original — now deleted — account? That would have your old Secret Key saved there. So if you only have to type in the Master Password, and you're using the same Master Password you were for the old account, you'll have the correct credentials, but 1Password.com will also correctly tell you that account has been deleted; you'll need to sign into the new one by entering its new Secret Key along with the rest of your credentials.
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