iOS version crashes when trying to set up WLAN syncing

crkinard
crkinard
Community Member
in iOS

When trying to set up WLAN syncing with my Windows 10 computer after entering the shared key and hitting next twice the app crashes.

Tried getting a new shared key. With and without spaces. Every time after entering any key (even a incorrect one) hitting next then hitting next again causes the app to crash.

1Password Version: 4.6.2.626
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: WLAN

Comments

  • Ben
    Ben

    @crkinard

    If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:

    1Password 7 for iOS - iTunes App Store

    If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Open Settings app
    2. Go to Privacy, then Diagnostics & Usage
    3. Select Diagnostics & Usage Data
    4. Locate the log for 1Password. The logs will be named in the format: 1Password__
    5. Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy
    6. Paste the copied text to Mail and send it to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/87076/
    as well as your forum handle.

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Ben

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