I appear to have been double charged
Hello,
My company uses 1password for all our staff, and it appears we were recently double charged. The company is called [company name removed by AgileBits staff to protect privacy]. We are seeing charged on 2/5 and 2/9 of $35.88. Can someone please assist me with this? I can be reached at [contact information removed by moderator; this is a public forum] 9:30AM to 5PM PST weekdays. Thank you
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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@rgoldberghotopp: Thanks for getting in touch! Please don't post any more private information here. This is a public technical support forum. Those would be two different accounts, it sounds like two separate individual 1Password.com memberships set to be billed annually, based on the amount and the fact that the charges are on different days, not a 1Password Teams plan with multiple users. We can't discuss sensitive account and billing details here, so please contact us at support@1password.com from the accounts' registered email addresses and post the Support IDs you receive here so we can help. Thanks in advance!
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So I have to send an email first, and then come back here and post again?
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@rgoldberghotopp - we are only able to discuss details of accounts with the actual owners of the accounts (you wouldn't want us discussing details of your account with anyone who wrote in asking about it, right?). If you can both send and receive email at the address used to register the account, that gives us a pretty good idea that you're the owner of the account. So, please send requests in from both of the email addresses used to register for the account(s) in question.
The reason brenty asked you to return here and post the support ticket IDs is so we can track down your emails more quickly and associate them with this request.
When you send email to support@1password.com, you should receive an automated reply from our BitBot assistant with a Support ID number. That's the number Brenty asked you to post here, so we can ensure that this issue is dealt with as quickly as possible. :)
Thanks in advance for your assistance!
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@rgoldberghotopp: Indeed, it's totally okay if you want to email us and then wait til we find your message in the inbox as a matter of course, but responding here, where I'd net a notification for your reply right away, and including the Support ID, which would allow me to find your email immediately as well, can help us help you faster.
Anyway, I've found your email now since it's under this email address (I didn't necessarily know that would be the case), so I'll reply to you there shortly. However, if there's another person with a separate 1Password.com account involved (which it sounds like there is), we'll need to hear from them as well, from the email address they registered their account under, in order to help them separately. Thanks for understanding. I'll be in touch with you via email. :)
ref: IDX-67679-975
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