Dropbox failure to sync from cellular connection. [resolved by turning on Mobile Data]

wkleem
wkleem
Community Member
edited March 2018 in iOS

I have an issue with Dropbox’s failure to sync when outside.

Comments

  • Ben
    Ben

    Hi @wkleem,

    This same setup works when connected to WiFi?

    Ben

  • wkleem
    wkleem
    Community Member

    It appears so. I am nowhere near wifi now. Will report back later.

    Thanks.

  • wkleem
    wkleem
    Community Member

    I can confirm this does not happen within a wifi network but happens when I am in a public area.

  • Ben
    Ben
    edited March 2018

    @wkleem,

    Is it possible your cell provider is blocking access to Dropbox? Are you able to access files through the Dropbox app while connected to cellular (no WiFi)?

    Also please check that you have cellular data enabled for 1Password:

    Settings.app > Cellular Data > 1Password > On

    Ben

  • wkleem
    wkleem
    Community Member

    @Ben,

    Yes. I did not think to check in Cellular Data (called Mobile Data) on my phone and it was off.

    Thanks.

  • Ben
    Ben

    That would do it. Thanks for the update. :)

    Ben

This discussion has been closed.