Won’t accept my password

katef
katef
Community Member
in iOS

I’ve had the iOS app for years, only now just tried to add an account, went on my surface, chrome browser, windows app, and setup a website trial account. Now on my iOS app it still lets me use fingerprint to login, but now always says it having trouble signing into my account. Make sure my username, secret key, and password are entered correctly. No matter which password (and I only have the one secret key) I try to use, the old one or the new one, it says it’s invalid. I would like to remove the account, but there seems to be no way to do that. How do I remove the account without deleting my iOS app data, so I can go back to using the app like before?

Comments

  • Ben
    Ben

    Hi @katef,

    If a Primary vault exists 1Password will unlock with the Master Password of that vault, regardless of what if any 1Password.com accounts have also been added. If multiple 1Password accounts are added 1Password will unlock with the Master Password of the first added account. Are you able to log in on 1Password.com?

    To answer your question it isn’t possible to remove an account if you cannot unlock the app, other than by uninstalling and reinstalling (which erases all data).

    Ben

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