"Open and fill" not working

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Shirley1
Shirley1
Community Member

My computer got hit with some malware. That has been cleaned up but now the 'Open and Fill' doesn't fill in the username/password on any of the web pages. All of this worked just before the malware and I haven't updated or changed anything else that I know of. It's like an option or setting is turned off but I've looked through my 1password and safari settings and everything seems ok/normal. Suggestions?


1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: 10.13.3
Sync Type: iCloud

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  • Shirley1
    Shirley1
    Community Member
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    Hmm. Well, my autofill is now working. I didn't change a thing. Has this happened to anybody?

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @Shirley1: Thanks for reaching out. I’m sorry to hear that! We can't take credit for fixing whatever the problem was on your computer, but I'm glad to hear it is working for you now. However, I would caution you not to use 1Password (or access any other sensitive information) on that computer unless you're certain that it is not infected. What exactly happened?

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