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I have purchased 1Password 4 years ago and have never logged in. How do I get my secret key?

rupert
rupert
Community Member
in Memberships

Hey there,

I've tried everything here: https://support.1password.com/trial-expired/#if-you-purchased-1password-from-the-agilebits-store

and here: https://support.1password.com/secret-key/

but apparently I never logged into my account. When I click on "Click here to Apply Your 1Password License" in that email I got, nothing happens:

Can someone advise what to do in this case?

Thanks a lot,
Rupert

1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: OS X 10.12.6
Sync Type: iCloud

Comments

  • Ben
    Ben

    Hi @rupert,

    This is a standalone license for 1Password 6 for Mac. With that there is no account to log in to. When we talk about 1Password accounts we’re talking about 1Password subscription memberships, which is different from licensing one of the apps.

    You can download 1Password 6 for Mac here:

    https://1password.com/downloads/

    Once you’ve downloaded and opened it you’ll be able to add your license to it. You’ll want to select the option to create a standalone vault once you do. :)

    I hope that helps!

    Ben

  • rupert
    rupert
    Community Member

    Thanks Ben. I'm using 1Password for Mac for years and am using version 6 at the moment. How exactly do I add my account? It seems that I then need the 'secret key' again. Where do I get this damn key? haha

    When I try to login, it asks me for account details (see screenshot attached)

    Thanks for your help!

  • AGAlumB
    AGAlumB
    1Password Alumni

    @rupert: As Ben already mentioned, you will only have an account if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Instead, you can use 1Password without an account and sync your data from another device or create a new vault. I've resent your license information via email, so just follow the instructions there to register the app.

  • rupert
    rupert
    Community Member

    Thank you!

  • Ben
    Ben

    You’re welcome. :) If you are interested in checking out the benefits of having a 1Password account vs what you have now please see this guide:

    What are the benefits of a 1Password membership?

    You can learn about how to migrate, if you choose to do so, here:

    Move your existing 1Password data to a 1Password account

    I hope that helps!

    Ben

This discussion has been closed.