No longer recognized on my iPhone 7 ... cannot acc4ess my 1password!!!!!

JAgile
JAgile
Community Member
in iOS

No idea why... worked fine yesterday. Now I open my 1password on my iphone with my password, it opens, but has no vault!

1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: dropbox
Referrer: forum-search:No longer recognized on my iPhone 7+... cannot acc4ess my 1password!!!!!

Comments

  • Ben
    Ben

    Hi @JAgile

    I’m sorry to hear about the trouble. To get a better idea of what is happening I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/89477/
    • Your forum username: JAgile

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you. Thanks very much!

    Ben

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