My 1Password is frozen but subscription is Active ?

PeterR
PeterR
Community Member
edited May 2018 in iOS

My 1Password is frozen but subscription is Active ?

1Password Version: 6
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:My 1Password is frozen but subscription is Active ?

ref: LPH-27274-162

Comments

  • ToInfinityandBeyond
    ToInfinityandBeyond
    Community Member

    Hello @PeterR, the following link has a quick explanation.

    https://support.1password.com/frozen-account/

    Please verify if you can reactivate your account. If the said link does not resolve the issue for you, post a message.

    --ToInf&B

  • AGAlumB
    AGAlumB
    1Password Alumni

    @ToInfinityandBeyond: Thanks! That support article can definitely help, but we don't want to encourage anyone to post sensitive account information here, since this is a public forum. :)

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited May 2018

    @PeterR: Thanks for getting in touch! I see you also contacted us separately via email, and since Greig has already replied to you I'll close this and we'll continue the conversation there to avoid any confusion. Cheers! :)

    ref: KDE-51968-986

This discussion has been closed.