My account says its locked
I have an account and I paid for it Feb 28 2018 $47.25
I have an Invoice for proof for March 1 2018
When I go to add a new litem in my vault it tells me that my account is Frozen . My program is on my Samsung galaxy S-6 phone
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I have an account already but it is saying it is locked
Comments
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Hello, @pamschaufert could you please provide a cropped out screenshot or a quote of the actual message.
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ToInf&B0 -
In addition, the below link provides a quick walk around of what you can do from your end to resolve this matter. Please, post a message if you have already done the following steps.
https://support.1password.com/frozen-account/
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ToInf&B0 -
@ToInfinityandBeyond: I don't think a screenshot is necessary in this case, and we we want to exercise caution and avoid any change of people posting sensitive account details here on a public forum. Thanks for understanding. :)
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@pamschaufert: Thanks for reaching out. I’m sorry for the confusion! It sounds like you signed up for multiple accounts, paid for one, but are using the other one on some devices and its trial has ended. Since you also contacted us via email separately as well and this will necessarily involve sensitive account and payment details, I'll reply there shortly to help you get things sorted out. Let's continue the conversation there. :)
ref: QBJ-51221-614
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