Master Password not working

Comments

  • thomas_schmitz
    thomas_schmitz
    Community Member

    My iPhone X does not let me open 1Password under iOS 11.3.1 with my known password. What can I do.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited May 2018

    @thomas_schmitz: You'll need to either enter the correct password, or restore your data from another device if it's damaged there. Either way, this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    You can try as many times as you want with the Master Password. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly, or restore an undamaged copy of the data from a backup. Please let me know how it turns out.

    ref: JPL-32726-689

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